bibgo Casino – Privacy Policy

1. Who We Are

bibgo ("bibgo," "we," "us," or "our") operates the online gaming platform accessible at bibgo.net, offering live casino games, slots, bingo, fishing games, and related entertainment services to players in the Philippines. bibgo acts as the data controller in respect of the personal data collected through the platform.

For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify you as an individual, whether directly or in combination with other information held by bibgo. This includes your name, contact details, financial information, and records of your activity on the platform.

If you have any questions about how bibgo handles your personal data, or if you wish to exercise any of your data rights, you may contact the bibgo Data Privacy team at the details provided in Section 15 of this Policy.

2. Data We Collect

bibgo collects the following categories of personal data from players and visitors to the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address, city, and province
• Government-issued ID type and number (e.g., PhilSys ID, passport, driver's license)

2.2 Financial Data

• GCash account number or PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for transactions
• Debit or credit card details (card number is not stored in full; only the last four digits and card type are retained)
• Transaction history, including deposit amounts, withdrawal requests, and dates

2.3 Gaming Activity Data

• Game session records, including games played, wagers placed, and outcomes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Account balance history and transaction logs

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Pages visited on the bibgo platform, time spent, and navigation paths
• Referring website or source (if you arrived at bibgo via a link)
• Cookie identifiers and session tokens

2.5 Communications Data

• Records of live chat conversations with the bibgo support team
• Email correspondence sent to or received from bibgo
• Feedback, complaints, and dispute records
• Responses to surveys or promotional communications (where you have opted in)

3. How We Collect Your Data

bibgo collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; geolocation data from IP intelligence services.
• Publicly available sources: In limited circumstances, bibgo may verify information against publicly available records for compliance purposes.

4. Why We Use Your Data

bibgo uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and financial data
Age and identity verification (KYC)	Identity data, government ID details
Processing deposits and withdrawals	Financial data, transaction records
Providing gaming services and game history	Gaming activity data
Fraud prevention and security monitoring	Technical data, financial data, identity data
Anti-money laundering (AML) compliance	Identity data, transaction records
Responsible gaming monitoring and tools	Gaming activity data, responsible gaming settings
Customer support and dispute resolution	Communications data, account data
Sending promotional communications (with consent)	Contact data, gaming preferences
Platform analytics and improvement	Technical and usage data (aggregated)
Legal and regulatory compliance	All categories as required by law

5. Legal Basis for Processing

bibgo processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform the contract between you and bibgo — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and responsible gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

bibgo does not sell your personal data to third parties. bibgo may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Service Providers

bibgo engages trusted third-party service providers to support platform operations, including payment processors (GCash, PayMaya, bank partners), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All service providers are contractually required to process your data only on bibgo's instructions and to maintain appropriate security standards.

6.2 Game Providers

bibgo sources games from certified third-party game studios and live casino operators. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver the game experience. They do not receive your full identity or financial data.

6.3 Regulatory and Law Enforcement Authorities

bibgo may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive. bibgo will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bibgo's business, your personal data may be transferred to the acquiring entity as part of that transaction. bibgo will notify you of any such transfer and the privacy practices of the acquiring entity.

7. Cookies & Tracking Technologies

bibgo uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the bibgo website. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform, helping bibgo identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content to you based on your gaming preferences. Used only with your explicit consent.

You can manage your cookie preferences through the cookie settings panel available on the platform. Disabling non-essential cookies will not affect your ability to use the core gaming features of bibgo.

8. Data Retention

bibgo retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for three (3) years from the date of the communication.
• Technical and usage data: Retained for up to twenty-four (24) months in identifiable form, after which it is aggregated or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Where retention beyond these periods is required by law or for the establishment, exercise, or defense of legal claims, bibgo will retain the relevant data for the additional period required.

9. Data Security

bibgo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bibgo platform
• Encryption of sensitive data at rest, including financial information and government ID details
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bibgo. To exercise any of these rights, please contact the bibgo Data Privacy team using the details in Section 15.

bibgo will respond to all verified data rights requests within thirty (30) calendar days of receipt. Where a request is complex or bibgo receives a high volume of requests, this period may be extended by a further thirty (30) days, and you will be notified accordingly. bibgo reserves the right to verify your identity before processing any data rights request.

11. Children's Privacy

The bibgo platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine regulations governing real-money online gaming. bibgo does not knowingly collect personal data from any person under the age of 21.

If bibgo becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted or anonymized to the extent permitted by law, and any deposits will be returned to the payment method used, subject to verification. If you believe that a minor has registered on the bibgo platform, please contact the support team immediately.

12. International Data Transfers

bibgo primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game studios operating in other jurisdictions.

Where such transfers occur, bibgo ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to maintain standards equivalent to those required under Philippine law. bibgo will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

13. Third-Party Links

The bibgo platform may contain references to third-party services, such as payment providers or game studios. This Privacy Policy applies solely to the bibgo platform and does not cover the privacy practices of any third-party services. bibgo is not responsible for the content or privacy practices of third-party platforms and encourages you to review the privacy policies of any third-party services you interact with.

14. Policy Updates

bibgo reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or bibgo's data processing practices. When material changes are made, bibgo will publish the updated Policy on the platform with a revised "Last Updated" date at the top of this page.

Where changes are significant, bibgo may also notify registered players via email or in-platform notification. Your continued use of the bibgo platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any updated terms, you should stop using the platform and may request account closure in accordance with the Terms & Conditions.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or bibgo's handling of your personal data, please contact the bibgo Data Privacy team. Our support staff are available 24/7 via live chat on the platform and can escalate data privacy matters to the appropriate team.

For written data privacy inquiries, you may reach us at the following address (plain text — not a clickable link):

If you are not satisfied with bibgo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.